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Please provide a few details to make sure your service request is handled appropriately

    Basic data

    (battery, stylus, charger, complete box etc.)

    Service Request Information

    Back up your data to an external device or cloud service. Automated Rail takes no responsibility for any loss of data during troubleshooting or repair. If your device is password protected, please remove the password or provide the password in the description box above.

    Quote address

    Delivery address


    Standard Support

    • Telephone/email support 8am – 5pm eastern time, Monday – Friday
    • Remote diagnostics and support for hardware
    • Standard shipping of replacement warranty items

    Premium Support

    • Telephone/email support.
    • Priority support
    • Next day shipping of replacement warranty items